REFUND AND CANCELLATION POLICY

TEYRON LLP (TOO TEYRON)

Version of 24 August 2026

1. GENERAL RULES

1.1. This Refund Policy sets out the procedure and conditions for refunds when non-exclusive licenses to digital goods, in-game content and SaaS services of TEYRON LLP are purchased on the website teyron.com.
1.2. In accordance with the legislation of the Republic of Kazakhstan ("On Consumer Protection"), digital content of proper quality delivered to the User in full cannot be exchanged or refunded once it has actually been activated or downloaded.

2. WHEN A REFUND IS MADE

A refund is made in the following exceptional cases:

1. Technical delivery failure: the money was charged, but the digital content (access key, in-game asset or subscription) was not activated within 24 hours because of a fault in the Company's technical systems.
2. Erroneous double charge: the User's account was charged more than once for the same transaction.
3. A smart session cannot take place: a paid technical smart session or IT consultation was cancelled by the Company and cannot be moved to another agreed time.

3. REFUND PROCEDURE

3.1. To request a refund, the User sends a written request to [email protected] with the subject "Refund request".
3.2. The request states the date and time of the payment, the amount, the currency, the transaction number (RRN / Auth Code from the bank receipt) and the reason for the refund.
3.3. The request is reviewed within 3 business days.
3.4. If the refund is approved, the money is returned only to the same bank card used for the payment. The time it takes to arrive depends on the bank that issued the User's card (usually 1 to 5 banking days).